Privacy Policy

1. Introduction

This Privacy Policy explains what we do with your personal data in the framework of the provision of the services we offer on the website www.resetea.es (hereinafter «Platform»). We also explain the policy on the data we collect when you visit the Platform.

For the purposes of the applicable data protection legislation, you will have to take into account the following:

If you reside in a member country of the European Economic Area, the processing of your data and this Privacy Policy will be governed by the General Data Protection Regulation or Regulation [EU] 2016/679) (the “RGPD”).

If you reside in a country that is not a member of the European Economic Area, the collection of your personal data will be governed by the privacy laws of the state of California.

The company responsible for personal data is RESETEA GESTIÓN RESPONSABLE S.L. residing at C / Islas Estelas 8, 35350 – Nigrán (hereinafter RESETEA) (hereinafter, «We» or «the Data Controller»). To contact the representative of the Treatment Manager, you can send an email to: INFO@RESETEA.ES

Failure to provide certain information indicated as mandatory may mean that it is not possible to manage your order or the use of certain Services available on the Platform.

In order to register and navigate the Platform, you must be over 16 years of age. RESETEA may use your personal information to verify your age and ensure compliance with this restriction.

2. Legal basis for processing personal data

The collection and processing of your personal data is mainly based on the contractual and / or pre-contractual relationship you have with us.

When we send you our newsletters and offers or use the email you have provided to contact you in a personalized way, we rely on informed consent.

The treatment of the information that our cookies collect is based on the informed consent that you give us, in accordance with current legislation.

3. Personal information we collect

To place your orders on the Platform you must include personal information such as your country or city of residence, name and surname … To buy our products, we will request your credit card information, debit card, expiration date and CVV number, if you pay through Paypal will ask you for your email address. If you request an invoice, we will request your billing information if necessary.

When you visit our Platform, We record data such as frequency of use, the dates and times you access, when you view or click on specific content, your product preferences, articles you share or messages you post. We use log-in records, when you read our emails, and Internet Protocol («IP») addresses to identify you and record your use of the Platform.

We do not make automated decisions based on profiles, beyond the personalization of advertising and the legitimate prevention of Internet fraud.

We receive information through other platforms such as if you register through Facebook or similar technologies. This could include personal text or images available on the external page.

4. Purposes

RESETEA, as the Data Controller, will process your personal data for the following purposes:

Manage your orders.
Contact you via email, in relation to updates or informative communications related to the functionalities, products or offers of the same, including security updates of the Platform, whenever it is necessary or reasonable for its execution.
Respond to the requests or requests that you make through the customer service channels available on our Platform.
We also use your information to generate aggregate data that does not identify you. For example, generating statistics about our users or the demographic distribution of visitors.

5. Options

As part of the Service and when the user has expressly consented, RESETEA may use your personal data to make personalized advertising available to you, related to our products and services, its own or those of third party collaborators, through emails or other means of electronic communication. In order to improve the attention we provide you, we inform you that the personal data related to your purchases, interests and preferences may be used by RESETEA for the purposes of analysis, generation of use profiles, marketing studies, quality surveys and improvement of interaction with our clients.

You can unsubscribe from notifications by following the instructions that we provide in each communication.

6. Service providers

We may occasionally share your information with service providers to execute and process user data and to provide our Service in accordance with this Privacy Policy. For example, we work with analytics service providers who help us better understand the use of our Services. If a third party processes user data on our behalf (eg, a site hosting service provider), they are subject to security and confidentiality obligations that comply with this Privacy Policy and applicable law.

7. Data protection rights

As Data Controller, we are committed to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights. At all times you can exercise the following rights:

Right of access. You have the right to confirm that we are treating your personal data and, if so, to obtain a copy of said data and complete information about the treatment.
Right of rectification. You have the right to correct errors, modify inaccurate or incomplete data and guarantee the accuracy of the information being processed.
Right of deletion. You have the right to request the deletion of your data without undue delay, in case the treatment is illegal or the purpose that motivated its treatment or collection has disappeared.
Right to limitation of treatment. You have the right to request the suspension of the treatment in case it is illegal or the accuracy of the data has been contested.
Right of opposition. You have the right to oppose the processing of your data when it is intended for direct marketing or when the processing must cease for reasons related to your personal situation, unless a legitimate interest is proven or is necessary for the exercise or defense of claims.
Right not to be the subject of individualized decisions. You have the right not to be the subject of a decision based solely on automated processing, including profiling, that produces legal effects or affects you, unless it is necessary for the performance of a contract, is permitted by law or you have given your consent. explicit consent.
To exercise these rights, please send an email to: info@resetea.es, clearly indicating (i) your identity, indicating, at least, your full name and the email address you used when buying or registering at RESET as well as a document that allows you to prove your identity, and (ii) the right or rights you exercise.

You can go to the Control Authority of your country for any claim such as requesting the protection of your rights, if you consider it appropriate.

The exercise of these rights is free, unless manifestly unfounded or excessive requests are made, in which case the interested party may be required to assume the cost of the processing.

8. Information about cookies

We use cookies, which are small files with information about your browsing on this Platform and whose main purpose is to facilitate your browsing on it. Please read our Cookies Policy to learn more about the cookies we use, their purpose and other information of interest.

9. Modifications

We will update this Privacy Policy from time to time and in response to requirements derived from legal, regulatory or operational changes. We will notify you of such changes (including their entry into force) in accordance with the law.